on 01-03-2023 08:38. Have waited in all day kit not collected - 5223593. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. e. Account - Cable. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Up to 3 WiFi Pods if needed. Networking and WiFi. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. hi. You’ll then be able to use your same old phone to make. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. I had previously informed a virgin staff member about this via webchat but I still keep. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Phone. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. We would like to show you a description here but the site won’t allow us. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. They said it should be 30 days to return so basically I hav. We would like to show you a description here but the site won’t allow us. Hi, Just recently upgraded from Tivo 500GB box to TV360. Excludes broadband faults and broadband network outages. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. You can find loads of helpful information on the Virgin Media support site. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. I used to live in London and since I had to move home I chose to discontinue my broadband. we cancel our virgin media account after 18 months as we did not have good broadband speeds. No, you can keep using the same phone you’ve always used. on 07-12-2022 16:39. In your Stream kit you’ll find everything you need to get the Stream box up and running. 2 Kudos. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Simply press 1 when you get through to the automated menu, and you'll be put. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. 0 once you have your Quickstart box. Changes to Virgin Media prices 2023. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. We would like to return it but we didn't a return box and now we are unsure what to do with it. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. This promotion means you won’t pay the usual setup fee of £35. I guess the first lady I talked to misinterpreted it. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. agreement. totally mixed up text, email and the human operators - don't understand the English language. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. Quickstart is the quickest and easiest way to setup our services. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. Returning a Stream Box. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. An Ethernet cable – The. . Phone. FAQs about return kits. It's an outstanding balance and will just go through the collections process. Tip Set up all of your kit within 12. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Options. You can return our kit at no extra cost. is legally binding, which means that we are making promises to each other about the . Sorry to hear there's an issue with a charge for failing to return equipment. Virgin Media services are only available in eligible Virgin Media network areas. £8p/m extra or included with Gig1 or Volt. Please DM me and deal with this properly. Stay safe online. . Virgin Media want their box back - i dont have it. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Joining in. I am now. Thank you both for your input and trying to help. in the box it gives you a returns label to post the old kit back. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. . And now I'm getting chased up. . They will be charged for not returning any rented equipment that VM want back. . Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. I have not received the return kit I was promised in order to return VM equipment. Let us know how you get along. If it’s not a technical issue you need help with then we’re here to support you on. I'm sorry to hear there is some confusion with your return kit. Phone. Am a little weary that if we recycle the kit that we might get billed for not returning it. Hello. Options. Sign in . You can, if you prefer, print your. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. This feels like a mass-send e-mail campaign / request. My Virgin Media App. Account - Mobile. . Returning a V6 box. Each return kit is associated with specific equipment. Nobody welcomes a price increase, and we get that. I recently signed up for Virgin Broadband. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. Now, the kit arrived but I have no subscription. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. It appears that returning kit is. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. Options. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Browse Virgin Media Virgin Media Community. . Now all a sudden at 03. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. jpeg1. My Virgin Media. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. . My Virgin Media App. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. We would like to show you a description here but the site won’t allow us. I gave the guy everything including leads and he said he only needs the box and the remote. If we decide to do this, we’ll let you know. 3 weeks ago. r. Available with M50 broadband or faster. The collection date is 29 November. We would like to show you a description here but the site won’t allow us. 02. Go to solution. Over the last year we’ve managed the collection and return of more than 2. Virgin collected my equipment early last year. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. They have emailed to see someone is in the area and to book a collection date. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. You can of course order your own here if you can return it to. Switched. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Networking and WiFi. Networking and WiFi. Virgin Media want their box back - i dont have it. Plug the cables into the Hub. My address is very simple to find so it is not a case of getting sent into the wrong post box either. Browse Virgin Media Virgin Media Community. Don’t plug the power cable into a plug socket yet. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Returning. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. hello007007 Posts: 149 Forumite. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. We would like to show you a description here but the site won’t allow us. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. It’s because the reconnection team says the request cannot be processe. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. . The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Or stream, control and manage. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Then, drop it off at a Yodel store. Further exclusions & legal stuff apply. Virgin has published guidance here . I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. 3. Browse Virgin Media Virgin Media Community. It has been very poorly attached and has caused damage. It's at least 7 years old! We would love. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Once we cancel we got a letter asking us to. away the old kit when they come round to do the upgrade. I had a receipt from him and never any comeback from Virgin. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Virgin Media Help - Get help, tips and advice to m. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. Networking and WiFi. SpeedVirgin media sent me a cheque when I didn’t return the router back. Manage Your. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. My Virgin Media app: Requires compatible Android 7. Joining in. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. Given all the UK calls are recorded it will be verified that she told me to Bin it. Turn on and get connected. the enevolope they send is free. couldn't see where best to post this. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Virgin Media Staff Options. If we decide to do this, we'll let you know. None of the links (book a date, contact us) work in the email. We would like to show you a description here but the site won’t allow us. Forum; Apps. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Networking and WiFi. Make sure to take our kit with you when you move. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Virgin Media; My Virgin Media. Kit return 5 hours ago Have waited in all. Posted in QuickStart, set up and connections. SpeedWe would like to show you a description here but the site won’t allow us. Hi Virgin I am returning equipment and I have to put the silver cap. All VM Shops in London have been closed (I wrongly thought i coul. Your experience matters. Options. . You can get in touch with the team on 0800 952 2302. QuickStart, set up and connections. 0 Kudos Reply. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. We would like to show you a description here but the site won’t allow us. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. If you do not return your kit, you will be charged for it as set out in our terms and conditions . for the parcel you sent back? This is your proof that you sent it. Sign out . Joining in. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. If you have any further queries or questions, please let us know. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. We would like to show you a description here but the site won’t allow us. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Please follow this link to create a new pre-paid label to return it to us. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. Follow the instructions on screen to finish your setup. services. however, I have a splitter with 4 connection. If you have trouble, do a DSAR request of the recording (held up to 6 months). Account - Mobile. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. 12K; 225; 463; Natalie_L. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. So I can help, I will send you an invite into a private,. Once we cancel we got a letter asking us to. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Virgin Broadband Box attached to house. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. A power adaptor to plug into the Stream box and a power socket at the wall. Everything you need is posted to you. . Just take it to a recycling centre, find your nearest. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. away the old kit when they come round to do the upgrade. Options. I had a message about collecting my kit. 1. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. We don't send confirmation of your request to cancel. SpeedWe would like to show you a description here but the site won’t allow us. Alternatively, visit virg. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. See where this Helpful Answer was posted. Options. Control your services . I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. No setup fee. 4. 554bn, inching up 0. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. We would like to show you a description here but the site won’t allow us. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Step 3 - Label the box – a letter came with the. Hi, this is really on behalf of my 85 year old dad. I have today 11th feb had the same original email we need to collect your kit. I've been asked to return my previous Stream box after cancelling then reactivating the service. We would like to show you a description here but the site won’t allow us. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. . Security matters. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. sorry if in wrong place. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. Manage Your Account. In the event you change service or close your account, it's important that you return any equipment to us. They have just told me to take it to a recycling centre. thanks. The advantage of this would be less disruption to the property. Chatter and. Switched On Families. HD kit and some older 4K Ultra HD kit only supports older versions. . Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. Return Valérie for free with Canada Post. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Returning Kit. QuickStart, set up and connections. Back a step. Just joined. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Virgin Media;. . v6. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Here you’ll find all the help you need for Virgin Media related problems and issues. Thank you for reaching out to us here on the Community. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Virgin Media. I'm sick of waiting for these to be collected and they are gathering dust. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. @00johnjohn00 wrote:. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. i. This includes: The Stream box. walthamyank. 2. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. If you can set up using a Self-Install pack, but choose to use an engineer for. 00 am this morning I get a text and email asking me to please return unused equipment. When you’re booking your move, let us know if you want to choose a new package for your new home. Account - Cable. Excludes broadband faults and broadband network outages. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Manage Your Account. isn't big enough to take th. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. You can find loads of helpful information on. You can order a pre-paid equipment returns packaging through our Return Kit page . We would like to show you a description here but the site won’t allow us. day. on 30-05-2023 22:29. Sami93. so trying to explain anything to a human is. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. We would like to show you a description here but the site won’t allow us. At least 30Mbps download speeds in every room or £100 one-off credit. It’s easy to Click & Collect your Virgin Media order with Yodel. You can also email [email protected] would like to show you a description here but the site won’t allow us. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. Returning hub 4. Alternatively, contact CollectPlus for help sending your package. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Tip Set up all of your kit within 12. Changes to Virgin Media prices 2023. Many thanks - 534135327. super hub. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Networking and WiFi. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. My Virgin Media App. You might also need to change it if your current package isn’t available at your new address. Up to 3 WiFi Pods if needed. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. We would like to show you a description here but the site won’t allow us. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Account - Cable. The new fibre phone line is designed to work with the same phones as the old copper line. If we don’t get the requested kit back,. Your experience matters. 2. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. 1. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Stay safe online. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. 2. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. My parents recently swapped their Tivo for a V6. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We have also have a virgin media broadband and tv package and we have a hub 3. Tuning in. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. Browse Virgin Media Virgin Media Community. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Existing Virgin Media customers will have to pay a fee in order. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Account - Cable. .